Customer Services Assistant (law degree or working towards one)

This is a challenging and exciting opportunity to work in a growing team, making a real difference to clients and the business. The successful candidate will be the first port of call for clients wishing to progress a claim with the firm. You will need to deliver a positive client experience, and great first impression of the business. Once those calls are complete, the successful candidate will use guidance, skill and judgment to triage those claims with the support of senior members of the team. This is a great opportunity for the right candidate to begin or further a career in litigation and ultimately progress into the legal team.

About Us

Claimsmiths is a focused disputes practice for individuals and part of Brandsmiths, the specialist intellectual property, sports and commercial law firm with a rich litigation heritage. We are proud to hold rankings in the Legal 500, Chambers and Partners, plus The Times Top Law Firms, with a reputation for results in high stakes litigation – all the way to the Supreme Court.

Claimsmiths is designed to provide top results in consumer actions. The team include some of the leading data protection, finance, housing disrepair and professional negligence lawyers in England and Wales. We are highly experienced in running a range of claims, which includes precedent setting litigation.

We pride ourselves on offering a supportive and collegiate atmosphere. We recruit Client Services Assistants who have the potential to become paralegals and beyond with us. Many of our former paralegals are now qualified solicitors with us, for example.

We are looking for enthusiastic and eager candidates with a great attitude to join our Customer Services Team.

The Role

The role includes:

- Acting as a first point of contact to clients

- Obtaining client details and required information in order to check eligibility for them to pursue a claim

- Making outbound and taking inbound calls from/to clients in order to assist them in beginning their claim

- Dealing with a variety of individuals and present issues, including those who are distressed

- Ensuring claims are processed in a swift and efficient manner by obtaining relevant documentation, and carrying out KYC and AML checks

- Collating data accurately and effectively

- Dealing with incoming emails

- Maintaining communication with all relevant teams

- Maintaining confidentiality and discretion when dealing with any enquiries, or sensitive information obtained as part of the role.

- Carrying out any other tasks deemed necessary by the Management Team

About You

- Ideally you will need to have a law degree or working towards one.

- Always maintaining a professional and responsible attitude.

- Achieving results as part of a busy team.

- Able to organise and prioritise workload accordingly to ensure work is completed within a timely manner.

- Communicating effectively with a wide variety of people.

- Accurately recording information onto our systems.

- Excellent attention to detail.

- Commercially aware.

- Confident with Word, Excel and Outlook.

- A positive and proactive attitude.

- Goal orientated with a strong desire to improve and succeed.

- Likely to be based in Manchester, but stand-out candidates in other locations (including remote) considered.

What next?

· Send your C.V. to recruitment@brandsmiths.co.uk and claimsmiths.recruitment@claimsmiths.co.uk